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Exchanges can be completed in our stores.Īlternatively you can return your order for a refund or exchange by post to our distribution centre.Īll returns are subject to our standard online returns and exchange policy.Ĭlick here for more information on returns Items returned to our stores for a refund will be sent to our distribution centre and your refund will be processed by our online team. This service is only available to orders delivered within the UK.Ĭlick and Collect orders can be returned to any TOWER London store for a refund or exchange. UK customers can use our TRACKED UK RETURNS service to send back items for exchange or refund. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. If a return is necessary we can accept returns within 30 days from the date of purchase. Your order will be ready for collection one working day later.Īt TOWER London, we want you to be happy with your purchases and confident that you've found the perfect Item. Simply select Click and Collect option at the checkout and choose the TOWER London store you would like to collect your parcel from.Īs soon as your order leaves our warehouse and is on its way to your selected store we will send you a notification email. Pick up your TOWER London order from any of our Wood Green, Walthamstow or Brick Lane stores. UK Next Working Day Delivery (order before 12 noon Monday to Friday) - Friday 20st December before 13:00įrance, Germany, Italy, Spain, Netherlands - Tuesday 17th December The last order dates stated here are a guide and delivery before Christmas is not guaranteed.įree Standard UK Tracked Delivery (delivery within 3-5 Working days) - Thursday 19th December If you're shopping for Christmas gifts up to the wire then pay attention to the last order dates below. Orders received between 10am on Friday and 10am on Monday will be dispatched by Monday for Tuesday delivery. *Next Working Day delivery is only available for UK mainland orders received before 10am Monday to Friday, excluding UK Bank Holidays. If the order is placed after 2pm, or during the weekend, it will be processed the following working day. Once your order has been dispatched you will received an email notification with a tracking number.We try our best to process orders on the same working day. Your order will be processed and shipped to you as soon as possible. Please note that if your order is placed over the weekend or a public holiday, the dispatch process will not begin until the next working day. Please note rural deliveries may result in an extra 2 working days from the standard delivery times.

Please ensure you provide a physical address and a safe location as many Couriers are providing contactless deliveries (if you do not, then the Courier may leave your delivery in your letterbox or some other location they deem safe).

If you would like your in stock items sent separately please email or call us.

#DR MARTEN MACCY FULL#

If you order a mix of in stock items and a pre-order item, we will usually hold your full order until all is in stock. How long will it take? Pre-Orders: Pre-orders normally arrive 2-3 weeks after a pre-order has been launched. Orders under $100 will be charged a flat rate of $10.00. How much will it cost me? New Zealand - FREE for all orders over $100. Please note, due to excessive delivery delays, we are not currently sending Overseas. For NZ orders we either track and send our parcels with Aramex (Fastway) couriers, or for smaller items sent to a rural address, they may be sent via NZ Post.

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